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REFUND POLICY

Swimming Analysis — operated by Swimlytics Dijital Spor Teknolojileri Limited Şirketi

Last Updated: 17 August 2026 Version: 1.0

1. OVERVIEW

This Refund Policy explains when refunds are and are not available on the Swimming Analysis platform. By purchasing credits or any service on swimminganalysis.com, you agree to this policy.

For full terms governing your use of the platform, see our Terms of Service.

2. CREDIT PURCHASES

2.1 General Rule

Credit purchases are non-refundable. When you purchase a credit package, you receive credits immediately upon successful payment. We do not offer refunds on credit purchases under any circumstances, except as explicitly stated in this policy.

For information on the statutory right of withdrawal under Turkish consumer protection law, see Section 3 of our Terms of Service.

2.2 Rejected Video — Automatic Credit Refund

If you submit a race video for analysis and we reject it — for example due to video quality, incorrect recording angle, or technical issues — the credit consumed by that submission is automatically returned to your account. The same applies if your video is not analyzed within 30 days of upload: it is rejected automatically and the credit is refunded.

  • Refund timing: immediately upon rejection
  • If a technical issue delays the automatic refund: within 24 hours
  • The refunded credit is returned to the account that originally held it (the athlete's account), not to the coach's account if a coach submitted the video on the athlete's behalf

2.3 Expired Credits

Credits are valid for 12 months from the date of the most recent credit purchase or credit top-up on your account; each new purchase or top-up extends the validity of your entire remaining balance for a further 12 months from that date. We notify you with an in-app notification approximately 30 days before expiry, and again approximately one week before expiry by in-app notification and email. Credits that remain untouched by any purchase or top-up for 12 months expire and are forfeited; expired credits are not eligible for refund, except as provided in Section 2.4 (Platform Shutdown). See Section 7.2 of our Terms of Service for full details on credit expiry.

2.4 Platform Shutdown

In the event that we permanently shut down the platform, unused credits that remain within their 12-month validity period will be refunded to the original payment method. We will provide at least 30 days' notice before any shutdown. See Section 7.7 of our Terms of Service for full details.

3. PAYMENT PROCESSING

Payments are processed by Iyzico Ödeme Hizmetleri A.Ş. If your payment is declined or fails during checkout, you are not charged. Iyzico handles all payment processing and card security. We do not store your card details.

If you believe you have been incorrectly charged, contact us at [email protected] within 30 days of the transaction date and we will investigate promptly.

4. CONSUMER RIGHTS

Nothing in this Refund Policy limits any mandatory rights you may have under applicable consumer protection law that cannot be excluded by contract, including rights under Turkish consumer protection law (Tüketicinin Korunması Hakkında Kanun) or EU consumer rights law where applicable.

5. PAYMENT DISPUTES AND INCORRECT CHARGES

Credit refunds for rejected videos are handled automatically and do not require a request. For liability limitations, see our Terms of Service. If you believe you have been incorrectly charged or need to report a payment issue, contact us:

Email: [email protected] Subject line: "Payment Dispute — [your registered email address]"

Include:

  • Your registered account email
  • The transaction date and amount
  • The reason for your request

We will respond within 5 business days.

6. CHANGES AND CONTACT

We may update this Refund Policy from time to time. Material changes will be communicated by email at least 14 days before taking effect. The current version is always available at swimminganalysis.com/refund-policy.

For any questions, contact us at [email protected]. Full contact details are listed in Section 1 of our Privacy Policy.